MAY 2027 / SINGAPORE
Follow the
STEP-by-STEP
ENTRY GUIDE
Start your Entry Process
The entry process is designed to be straightforward. The strongest submissions are specific: they explain the challenge, what the bank did, what was distinctive about the approach and what changed as a result.
Entries are submitted through the online portal. Your work can be saved as you go, so you do not need to complete the submission in one session.
How to enter?
Select your categories. Review the full category list and choose the areas in which your institution can demonstrate the strongest evidence. You may enter multiple categories.
Register. Create an account on the entry portal. One account can manage multiple entries for the same institution.
Complete the entry form. Answer each question directly and upload relevant supporting evidence. Avoid generic corporate copy: judges can only assess what is presented in the submission.
Add the evidence. Use data wherever it strengthens the case — adoption, customer growth, balances, transaction volumes, revenue, efficiency, service, risk, credit performance or other measures relevant to the category.
Review and submit. Check that the entry answers the category, not just the initiative. Submit before the deadline. Where the platform permits, entries may be edited until the closing date.
Confirmation. You will receive confirmation for each completed submission. Entries then move to independent judging after the deadline.
Key Timeline
October
2026
Entries
Open
January
2027
Entry
Deadline
May
2027
Awards
Reception
Submission Guidelines
Entries must relate to performance or activity within the assessment period.
Entries must be submitted in English through the official online portal.
Each entry must address the specific award category. Generic corporate or marketing material should only be used as supporting context.
Institutions may enter multiple categories, but each submission must be tailored to the category being entered.
Use quantified evidence wherever possible. Judges need enough information to assess scale, performance and impact.
Supporting material should add evidence rather than repeat the written submission.
Commercially sensitive financial, customer and operational data submitted for judging will be treated in confidence.
Technology or service partners may be credited in relevant implementation and partnership categories, but the submission should demonstrate a live retail-banking deployment and the bank's role in the outcome.
The awards team and judges reserve the right to move an entry to a more appropriate category where necessary.
Entries containing materially inaccurate or misleading information may be disqualified.
What evidence should you include?
Use the measures that best prove the result. Depending on the category, this could include customer numbers and active usage, deposits or balances, lending and asset quality, transaction volumes, conversion, retention, revenue, cost-to-serve, processing time, service levels, fraud losses, complaint outcomes, employee metrics or other quantified results.
Where exact numbers are commercially sensitive, provide indexed growth, percentage change, ranges or other meaningful evidence. Context matters: tell judges the baseline, the period measured and what the result represents.
FAQs
Can we enter more than one category?
Yes. Institutions should enter all categories for which they have a strong and distinct case. Each category is judged independently.
Yes. Institutions should enter all categories for which they have a strong and distinct case. Each category is judged independently.
Do we need a separate entry for each category?
Yes. Re-using evidence is acceptable where relevant, but the written case should be tailored to the criteria and purpose of each category.
Yes. Re-using evidence is acceptable where relevant, but the written case should be tailored to the criteria and purpose of each category.
Is there an entry fee?
Entry is free.
Entry is free.
Can a technology provider submit?
For 2027, we have introduced 15 new bank-technology implementation award categories to recognise technology providers delivering measurable results through successful partnerships with retail banks.
Technology providers may submit entries in these categories, provided the solution has been implemented by a participating bank and the submission demonstrates clear evidence of its impact. Entries must meet the eligibility requirements of the relevant category.
For 2027, we have introduced 15 new bank-technology implementation award categories to recognise technology providers delivering measurable results through successful partnerships with retail banks.
Technology providers may submit entries in these categories, provided the solution has been implemented by a participating bank and the submission demonstrates clear evidence of its impact. Entries must meet the eligibility requirements of the relevant category.
Is financial or customer data confidential?
Yes. Commercially sensitive information submitted for judging is treated in strict confidence and is not published without permission.
Yes. Commercially sensitive information submitted for judging is treated in strict confidence and is not published without permission.
What makes an entry stand out?
Clarity and proof. Explain the problem, the response, what was genuinely distinctive and the measurable result. Unsupported claims of innovation are less persuasive than specific evidence.
Clarity and proof. Explain the problem, the response, what was genuinely distinctive and the measurable result. Unsupported claims of innovation are less persuasive than specific evidence.
Can the judges decide not to award a category?
Yes. Recognition is not automatic. If the panel does not believe the entries meet the required standard, it may choose not to name a winner.
Yes. Recognition is not automatic. If the panel does not believe the entries meet the required standard, it may choose not to name a winner.