The CXO Leadership Think Tank brings together a small group of senior retail-banking leaders for candid discussion on the strategic issues that are difficult to explore properly on a public conference stage.

Held under the Chatham House Rule, the format is designed for peer exchange rather than presentations or sales pitches. The focus is on what banks are doing now, where execution is breaking down and which decisions will matter most over the next two to three years.

What to Expect

Peer-to-Peer Dialogue:

A closed room of senior banking leaders, with discussion led by participants rather than a sequence of presentations.

APAC market context

A conversation that recognises the very different regulatory, customer, payments and credit realities across the region.

Evidence over hype

Practical discussion on what is working in AI, digital banking, payments, customer protection and growth — and what is not.

High-value connections

Time with peers facing comparable strategic and execution challenges across retail banking.

• From digital acquisition to primary-bank relationships: making customer growth economically valuable.
• AI at scale: where automation, personalisation and decisioning are delivering measurable returns — and where governance is becoming the constraint.
• Scams, fraud and digital identity: protecting customers without destroying the speed and convenience of digital banking. 
• Payments, open finance and embedded distribution: who owns the customer relationship as banking becomes more interoperable.
• Retail growth under pressure: balancing deposits, lending, credit quality, affordability and customer value across different APAC cycles.

Secure Your Seat at the Table

Attendance is by invitation and subject to approval. Priority is given to senior leaders with direct responsibility for retail banking strategy, digital, customer experience, payments, lending, risk, technology or transformation.

Express your interest and/or reach out to Sarah Rizvi and Feven Asseffa .